By booking a tour or buy a product with Lost Panorama you are accepting these Terms and Conditions as a binding contract without alteration. Lost Panorama reserves the right to update or alter these Terms and Conditions at any time, and it is the client’s responsibility to be familiar with them. The latest Terms and Conditions can always be found on the Lost Panorama website www.lostpanorama.com and will supersede any previous versions.

DEFINITIONS

Lost Panorama refers trading as Lost Panorama.
‘We’, ‘us’ or ‘our’ refers to Lost Panorama.

PRICING

All prices are quoted in Bangladeshi Taka (BDT) and are Tax-free.
All prices on our website supersede all prices previously advertised.
We reserve the right to, at any time, increase or decrease advertised prices for our tours.

CURRENCY CONVERTER

Currency rates are based on Bangladesh Bank available sources and should be used as Bangladesh Bank guidelines only.
Rates are not verified as accurate, and actual rates may vary.

CANCELLATION OR CHANGES BY YOU

If you need to cancel your tour for any reason please notify Lost Panorama as soon as possible.
Our cancellation and refund policy is as follows:
If you cancel your booking:

• Between 0 (day of tour) and 2 days before the tour – no refund
• Between 3 and 15 days before the tour – 50% of the tour price paid per person
• More than 15 days before the tour – 100% of the Tour price

CANCELLATION OR CHANGES BY US

Lost Panorama reserve the right to change or cancel tours due to operating requirements or circumstances beyond our control.
All our tours require a minimum of three (3) guests to commence.
If the minimum number is not reached then we reserve the right to change or cancel any bookings.
If we cancel a tour we will endeavor to do one of the following:

• Re-book you for another date or tour (subject to availability)
• Transfer your booking to another person
• Refund your payment

REFUNDS

Refunds will not be issued except in accordance with these Terms and Conditions or as agreed in writing by Lost Panorama.
Who pays your refund depends upon whether you made your booking directly through Lost Panorama or through a booking agent re-selling our tours:

• If the ticket or voucher was booked through a Booking Agent, the person who made the booking will be issued with a refund voucher for redemption with the Booking Agent
• If the ticket was brought directly from Lost Panorama then we will reimburse the person who made the booking for the cost of the ticket or product.

PRIVATE TOURS

Lost Panorama are available for private tours and other special events.
Please contact us (say@lostpanorama.com) for more information.
Any quotes provided are valid for 28 days from the date on the quote.
If a booking is cancelled by you:

• Between 0 (day of tour) and 30 days before the tour – no refund
• More than 30 days before the tour – full refund.

Payment of the balance of the booking is required 14 days prior to the tour.

LAST MINUTE DEALS

From time to time discounted tours may be offered by us as last minute deals.
Discounted tours require full payment immediately on booking.
The number of places on discounted tours is subject to availability.
Any discount does not apply to existing bookings and cannot be used with any other discounts.
Prices are per person per tour and are subject to availability. Discount applies to selected tours only.
Lost Panorama reserves the right to discontinue the promotion at any time without notice.

DISABILITIES

Lost Panorama welcomes passengers with special needs or disabilities.
However, guests are required to advise us, in advance, of any physical, medical or other special requirements as not all locations may have the required facilities or access.

SAFETY

Lost Panorama operate tours in historic areas and due to occupational health and safety requirements we strongly recommend wearing closed shoes on all our tours.
By booking with us you acknowledge that participation in all our tours involves inherent risks that may not be present in other less demanding tours. These risks include, without limitation, the possibility of injury or death, psychological trauma, loss or damage to property, inconvenience and discomfort.

BEHAVIOUR

You are responsible for your own behavior.
Any person deemed unruly or disruptive can be removed from the tour and will not be entitled to any refund.
Any legal action (including fines) taken against a person on the tour, or against Lost Panorama because of the actions of a guest, will be the sole responsibility of that person or persons.
Guests are responsible for any damage they cause during the tour to property of Lost Panorama or any venues or businesses we visit.
We are not responsible for the conduct of third-party operators, venues or suppliers.

AUTHORITY OF THE TOUR LEADER

At all times the decision of the Lost Panorama team and tour leader will be final on all matters likely to affect the safety and well-being of the tour.
This includes any decision that the tour leader makes about the on-going participation of a guest on the tour or certain activities that comprise part of the tour.
This includes any person, in the opinion of the tour leader, who is affected by alcohol or other drugs (whether prescribed by a medical practitioner or otherwise).
If a guest fails to comply with a decision made by the tour leader, or interferes with the well-being of the group, then the tour leader reserves the right to terminate this contract and order the guest to leave the tour immediately, with no right of refund.
The matter may be also reported to the Bangladesh Police if deemed necessary by the Lost Panorama tour leader or representative.
Lost Panorama are not responsible for any costs incurred once a guest is removed from a tour.

TIMING & ITINERARY

Lost Panorama will always do their best to contact you by mobile phone if you are late or missing part of the tour.
However, we accept no responsibility for, and provide no refund for, guests who miss any part of the tour for any reason.
This includes but is not limited to guests failing to be at arranged meeting points or pick up points at arranged times.
Pick up and drop off times are an indication only.
We reserve the right to alter any part of the itinerary without notice before, on, or during the tour as circumstances dictate. We will endeavor to communicate any significant changes in a timely manner but are not liable for any changes and are not required to offer any refunds as a result of any change.

PUBLICITY

You agree that Lost Panorama may use images or video of you taken during the tour without recourse to you and without compensation to you, for publicity and promotion purposes only, through whatever medium it chooses.

PRIVACY

Lost Panorama will need to collect information from you, some of which may be of a personal nature, in order to provide a service.
The information may be disclosed to, or collected on our behalf by our service providers to enable the services to be provided, but will not be used by them for any other purpose.

GUEST RELEASE & LOST PANORAMA LIABILITY

Each guest releases Lost Panorama, its employees and agents from liability or loss or injury to the client from any cause, and whether due to the negligence of Lost Panorama or any other person.
Each guest releases Lost Panorama from all sums of money, accounts, claims, actions, proceedings, demands and expenses which the client at any time may have against Lost Panorama for or by reason or in respect of any act, cause, matter or thing.
Each guest indemnifies Lost Panorama against:

• All losses incurred by Lost Panorama
• All liabilities incurred by Lost Panorama;
• All costs actually payable by Lost Panorama to its own legal representatives (whether or not under a costs agreement) and other expenses incurred by Lost Panorama in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal); arising directly or indirectly as a result of or in connection with any act or omission of the client.

BOOKING AGENTS LIABILITY

If a Booking Agent sells any tickets or vouchers on behalf of Lost Panorama, the Booking Agent indemnifies Lost Panorama against:

• All losses incurred by Lost Panorama
• All liabilities incurred by Lost Panorama
• All costs actually payable by Lost Panorama to its own legal representatives (whether or not under a costs agreement) and other expenses incurred by Lost Panorama in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal); arising directly or indirectly as a result of or in connection with any acts or omissions of the Booking Agent.

LOST PANORAMA DISCRETION

Lost Panorama may use its absolute discretion in exercising any of the rights granted to it pursuant to these Terms and Conditions.

GOVERNING LAW AND JURISDICTION

The law of Bangladesh government these Standard Terms and Conditions. The parties submit to the non-exclusive jurisdiction of the courts of Bangladesh.